N-Optix Job Descriptions
Customer Service Rep
Weekly Marks:
Responsibilities:
-Gain product knowledge through Company Training Sessions and the links provided. (Have the links accessible during your shift to aide in your customer service)
-Provide one-on-one customer service experiences.
-Greet all N-Optix Customers.
-Promote daily while on your schedule shift by starting conferences, sending notices in groups, Facebook posts, or just referring your friends to the store from your list.
-Promote Lucky Chair and Midnight Madness Board in N-Optix Group during your shift.
-Maintain the 5 scheduled hours a week and communicate if you can not make it.
-Clock in for your scheduled shift and submit timecard by 5pm SLT on Fridays.
-Track your sales and commission by date on a NC weekly to be submitted with your Timecard.
-Attend weekly store meetings.
-Respond to customer alerts for your assigned locations.
-Communicate using your company walkie.
-Check group notices daily.
- Worked at least 5 hours
- Promoted in the group, Facebook, and other inworld groups during shift.
- Made at least ONE sale (2 consecutive weeks of no sales=sales training course)
Responsibilities:
-Gain product knowledge through Company Training Sessions and the links provided. (Have the links accessible during your shift to aide in your customer service)
-Provide one-on-one customer service experiences.
-Greet all N-Optix Customers.
-Promote daily while on your schedule shift by starting conferences, sending notices in groups, Facebook posts, or just referring your friends to the store from your list.
-Promote Lucky Chair and Midnight Madness Board in N-Optix Group during your shift.
-Maintain the 5 scheduled hours a week and communicate if you can not make it.
-Clock in for your scheduled shift and submit timecard by 5pm SLT on Fridays.
-Track your sales and commission by date on a NC weekly to be submitted with your Timecard.
-Attend weekly store meetings.
-Respond to customer alerts for your assigned locations.
-Communicate using your company walkie.
-Check group notices daily.
Customer Service Team Lead
Weekly Marks:
Responsibilities:
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Recognize and celebrate team and team member accomplishments and exceptional performance
Making sure your team is on shift during the appropriate times
Making sure they respond to their satellite store location pagers/radar
- Responsible for CSR duties while on shift.
- Must complete closing duties every evening.
- Worked at least 5 hours
- Promoted in the group, Facebook, and other inworld groups during shift.
- Made at least ONE sale (2 consecutive weeks of no sales=sales training course)
- Made sure all their team employees turned in timecards and referrals for the week by Friday at 5pm.
Responsibilities:
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Recognize and celebrate team and team member accomplishments and exceptional performance
Making sure your team is on shift during the appropriate times
Making sure they respond to their satellite store location pagers/radar
Advertising Manager
Weekly Marks:
Maintains relationships with affiliate stores and liasons
Plan advertising and promotional campaigns
Creates events that help promote the store
Helps us to expand into new locations and sims
Negotiate advertising contracts
Meet with clients to provide marketing or technical advice
Direct the hiring of advertising, promotions, and marketing staff and oversee their daily activities
Find and respond to bloggers and ensure they are doing their job
Spams groups, conferences, and Facebook with new products
- Worked at least 5 hours
- Promoted in the group, Facebook, and other inworld groups
- Made at least ONE sale (2 consecutive weeks of no sales=sales training course)
- Made at least 2 bloggers join the team this week
- Created at least 1 advertising campaign or idea
- Met with at least one sim owner about opening a satellite store
Maintains relationships with affiliate stores and liasons
Plan advertising and promotional campaigns
Creates events that help promote the store
Helps us to expand into new locations and sims
Negotiate advertising contracts
Meet with clients to provide marketing or technical advice
Direct the hiring of advertising, promotions, and marketing staff and oversee their daily activities
Find and respond to bloggers and ensure they are doing their job
Spams groups, conferences, and Facebook with new products
Techie Geek Mechanic
Respond to house calls for a technician
Provide a full roleplay experience
Provide a full roleplay experience
Journalist
Write weekly newsletter for employees full of information, birthdays, employment anniversaries , sales, new products, etc.
Create sales ads for our website The Insider
Create Catalog of products for employees and customers
Create sales ads for our website The Insider
Create Catalog of products for employees and customers
Advertiser
Spams groups, conferences, and Facebook with new products
Creates events that help promote the store
Helps us to expand into new locations and sims
Negotiate advertising contracts
Creates events that help promote the store
Helps us to expand into new locations and sims
Negotiate advertising contracts
Coffeehouse Supervisor---- N-Optix Internet Cafe
Set hours for the coffeehouse to be open to ensure staff can roleplay
Serve coffee and other coffeehouse snacks to people in the cafe
Provide a full coffeehouse roleplay experience
Serve coffee and other coffeehouse snacks to people in the cafe
Provide a full coffeehouse roleplay experience
Billing Manager
Weekly Marks:
Responsibilities:
-Taking care of the billing department for our customers
-Making sure that there are people adding and liking our facebook page
-Making sure customers are joining the group
- Notices that have customers paying their bill 5 days prior to their due dates. (put out the notices)
- Responsible for CSR duties while on shift.
- Must complete closing duties every evening.
- Worked at least 5 hours
- Promoted in the group, Facebook, and other inworld groups during shift.
- Made at least ONE sale (2 consecutive weeks of no sales=sales training course)
- Made 5 posts to Optixlist
- At least 1 posts in the BIlling facebook group per week
- Visit at least 1 sim owner per week and giving them that presentation
Responsibilities:
-Taking care of the billing department for our customers
-Making sure that there are people adding and liking our facebook page
-Making sure customers are joining the group
- Notices that have customers paying their bill 5 days prior to their due dates. (put out the notices)
